Frequently asked questions.

Yes. Maurice has been BIS (ISI) certified since 2017, and we are an ISO 9001:2015 certified company. Products carrying the ISI mark meet the Bureau of Indian Standards requirements for their category.

In our own two units — Bawana in Delhi and Jia in Kullu, Himachal Pradesh. We manufacture in-house rather than outsourcing, which gives us direct control over materials, tolerances and final testing.

Between one and five years depending on the category. Storage water heaters, for example, carry two years complete cover plus five years on the inner container. The exact term is shown on each product page and printed on the packaging.

Call our customer support team on +91 98165-91699 with your model number, date of purchase and proof of purchase. Keep your invoice — claims cannot be processed without it.

Through our dealer and distributor network. Call +91 98165-91699 and we will direct you to your nearest stockist. A searchable dealer locator is in development.

Yes. We hold a rate contract with the Controller of Stores at Udhyog Bhawan, Shimla, and HPBOCW L-1 vendor status. We have supplied 95,000 Rado heat pillars and 45,000 MIC-21 induction cooktops to Himachal Pradesh government offices.

We are actively appointing dealers and distributors across India. Submit the form on our Become a Dealer page, or call +91 98165-91699 to discuss terms.

Yes. Because we manufacture in our own units, we can produce under your brand where volumes justify it. Get in touch with your requirements and expected quantities.

MOQ varies by product and is listed on each product page — typically 1 piece for larger items such as chimneys and storage geysers, and 6 to 12 pieces for smaller appliances.

First check the power supply and thermostat setting. In hard-water areas, scale build-up on the heating element is the most common cause of reduced performance and is prevented by periodic descaling. If the problem persists, call +91 98165-91699.

Yes. Contact our service line with your model number and we will advise on availability and pricing for the part you need.

The prices shown are MRP inclusive of all taxes. Dealer and bulk pricing differs — contact us for a trade price list.